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Terms of Use

The terms and conditions governing use of the LedgerPro platform, including copyright, trademarks, disclaimers, and limitation of liability.

1. Acceptance of These Terms

These Terms of Use ("Terms") govern your access to and use of the LedgerPro platform, including all related websites, mobile applications, dashboards, and services operated by Cleveland Innovation Group ("we," "us," or "our").

By accessing, browsing, registering an account, or otherwise using any part of the platform, you agree to be bound by these Terms. If you do not agree, do not access or use the platform. If you are using the platform on behalf of a homeowners association or management company, you represent that you have the authority to bind that organization to these Terms.

2. Copyright — All Rights Reserved

All content on this platform — including but not limited to text, graphics, logos, page designs, software code, data layouts, icons, images, documentation, and the overall look and feel of the interface — is the property of Cleveland Innovation Group and is protected by United States and international copyright laws.

No part of this platform may be reproduced, republished, uploaded, posted, transmitted, distributed, modified, publicly displayed, or used to create derivative works, in whole or in part, without the prior express written permission of Cleveland Innovation Group. Unauthorized use, copying, or reproduction of any material on this platform is strictly prohibited and may constitute a violation of federal and state copyright laws (17 U.S.C. § 101 et seq.).

3. Trademarks

Cleveland Innovation Group, LedgerPro, LedgerPro HOA, the Cleveland Innovation Group logo, and all related names, logos, and marks are trademarks or service marks of Cleveland Innovation Group. Other company, product, and service names displayed on the platform may be the trademarks of their respective owners.

Nothing on this platform grants any license or right to use any trademark of Cleveland Innovation Group or any third party without prior written permission. Unauthorized use of any trademark is strictly prohibited.

4. Limited License to Use

Subject to your continued compliance with these Terms, Cleveland Innovation Group grants you a personal, non-exclusive, non-transferable, revocable, and limited license to access and use the platform solely for the purpose of managing your homeowners association or community, or for the lawful purposes for which your account was provisioned.

This license does not include any right to: (a) resell, sublicense, rent, lease, or otherwise commercially exploit the platform; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software underlying the platform; (c) access the platform through automated means, bots, crawlers, or scrapers except as expressly permitted by us; or (d) use the platform in any manner that could damage, disable, overload, or impair it.

5. Prohibited Conduct

You agree not to use the platform to:

•Violate any applicable federal, state, local, or international law or regulation.
•Infringe upon the intellectual property rights, privacy, or other rights of any person or entity.
•Upload, store, or transmit viruses, malware, or any other malicious or destructive code.
•Attempt to gain unauthorized access to any part of the platform, another user's account, or any data not intended for you.
•Interfere with the proper functioning of the platform or the security measures protecting it.
•Collect or store personal information of other users without their consent.
•Use the platform to send unsolicited communications, spam, or fraudulent content.
•Circumvent, disable, or otherwise tamper with any security, billing, or access-control feature of the platform.

6. User Content & Community Data

You are solely responsible for the accuracy, legality, and appropriateness of all data you or your community enters into the platform, including resident records, financial entries, communications, documents, and uploaded files. You represent that you have all necessary rights and consents to submit such content and that it does not violate the rights of any third party.

Cleveland Innovation Group does not claim ownership of the community data you enter. However, by submitting content to the platform, you grant us a limited, non-exclusive license to host, store, process, display, and transmit that content solely as necessary to operate the platform and provide the services to your community.

7. Disclaimers & No Warranties

THE PLATFORM AND ALL CONTENT, FEATURES, AND SERVICES PROVIDED THROUGH IT ARE OFFERED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLEVELAND INNOVATION GROUP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CLEVELAND INNOVATION GROUP OR THROUGH THE PLATFORM CONSTITUTES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLEVELAND INNOVATION GROUP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLEVELAND INNOVATION GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF CLEVELAND INNOVATION GROUP ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU OR YOUR COMMUNITY HAVE PAID TO CLEVELAND INNOVATION GROUP FOR ACCESS TO THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9. Indemnification

You agree to indemnify, defend, and hold harmless Cleveland Innovation Group and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any data or content you submit to the platform.

10. Third-Party Services

The platform integrates with and may link to third-party services, including payment processing (Base44 Payments / Wix Payments), accounting software (QuickBooks Online), and other tools. These third-party services are governed by their own terms and privacy policies. Cleveland Innovation Group is not responsible for the practices or content of any third-party service and disclaims all liability for your use of them.

11. Govering Law & Dispute Resolution

These Terms and any dispute arising out of or related to them or your use of the platform shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-law principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Cuyahoga County, Ohio, and you hereby consent to the personal jurisdiction and venue therein. The prevailing party in any such action shall be entitled to recover its reasonable attorneys' fees and costs.

12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page with a revised effective date. Your continued use of the platform after the effective date of any revised Terms constitutes your acceptance of the changes. We encourage you to review this page periodically.

13. All Sales Are Final

All purchases made through the LedgerPro platform — including setup fees, monthly service subscriptions, and any other paid offerings — are final and non-refundable. By submitting payment, you acknowledge and agree that you will not be entitled to a refund, credit, or chargeback for any completed transaction, except where a refund is expressly required by applicable law.

Subscription plans are billed in advance on a recurring basis. If you cancel a subscription, cancellation takes effect at the end of the current billing cycle and no prorated refund is issued for the remaining period. We reserve the right to issue refunds or credits at our sole discretion in cases of documented platform error or billing mistake; any such refund does not create a continuing obligation to issue future refunds.

Chargebacks or payment disputes initiated in violation of this section may result in immediate suspension of your account and the accounts of your community members until the dispute is resolved.

14. Termination

We may suspend or terminate your access to the platform at any time, with or without cause and with or without notice, if we believe you have violated these Terms or for any other reason at our sole discretion. Upon termination, all licenses granted to you under these Terms immediately cease. Sections that by their nature should survive termination — including copyright, disclaimers, limitation of liability, indemnification, and governing law — shall remain in effect.

15. Contact Us

If you have questions about these Terms or need to request permission to use any content on this platform, contact us at:

•Email: support@clevelandgroup.org
•Mailing address: Cleveland Innovation Group, Cleveland, Ohio